Refund policy
How and when you can request a refund for VýpisFlow.
How to request
Request a refund by email at info@vypisflow.cz. Include your account email and payment details (date, amount, payment reference or ID). There is no automatic button or form on the site - every request is reviewed individually and manually.
Statutory withdrawal right
EU consumers generally have 14 days to withdraw from a contract. For digital content and services that begin immediately with your express consent and after being informed that you lose the withdrawal right, that right may no longer apply. Your statutory consumer rights remain unaffected.
Reviewing your request
Each request is assessed individually - we consider how much was used (number of conversions performed), the time since purchase and the nature of the issue. We notify you of the outcome by email.
Method and timing
Approved refunds are issued back to the original payment method via Stripe. Funds usually take a few business days to appear, depending on your bank or card issuer.
Office plan and plan changes
Users added to Office are charged immediately, pro rata for the rest of the period. Removing users applies immediately and the unused part becomes a credit on the next invoice; it is not refunded to your payment method. Upgrading to a higher plan charges the prorated difference immediately. Downgrades and Office cancellation take effect at the end of the paid period.
Contact
Payment requests and questions: info@vypisflow.cz.
Updated 17 September 2026